Create credit memo in quickbooks4/18/2024 I also checked the screenshots and it looks like the Credit Memo was not applied successfully as a payment to the original invoice. Otherwise, applying the credit memo as a payment to the original invoice will still leave a negative balance. If you want to keep the original payment in the record, you can directly create a refund receipt or check to refund the customer instead. This can be the reason why there's a negative balance in the customer's account. Have a great rest of the weekend.Ĭredit memo is usually created if you want to use a credit as a payment to a future invoice.Īs you mentioned and shown in the screenshot, the initial deposit is still recorded in your account. Should you have any other concerns or follow-up questions, you can always find me here. In case you'll need to track all the invoices that are due on a particular day, we can customize your Transaction Detail By Account report. Once done, you can now perform Receive payment using the credit memo that you've created. Click Save and close, then select Yes to confirm the changes.Go to the Customers tab, then select the appropriate customer.This way, we'll be able to close the invoice and zero out the customer's balance. We can open the credit memo and edit the amount. Please know that we only need to create a credit memo for the remaining balance of the invoice since you've already issued a refund for the initial deposit. The program prompts you that warning because you've entered the whole amount of the invoice in the credit memo. I'll help you in handling your customer balance.
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